PRIVACY POLICY

TRUE STRTWR STUDIOS

Last updated: October 11, 2026

1. Introduction

TRUE STRTWR STUDIOS (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge that your personal information will be processed as described in this policy.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Your name, email address, telephone number, billing address, and shipping address.

• Order Information: Products purchased, order history, payment status, and transaction details.

• Payment Information: Payments are processed through secure third-party payment providers. We do not ordinarily store complete payment card details on our own servers.

• Technical Information: Your IP address, browser type, device information, and website usage data.

• Marketing Information: Your communication preferences and consent to receive promotional emails or other marketing communications.

We may collect this information directly from you, automatically through our website, or through service providers involved in processing your order.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders.

• Arrange shipping and delivery.

• Process payments and prevent fraudulent transactions.

• Respond to customer service enquiries.

• Send order confirmations and important service updates.

• Send promotional communications where permitted by law and, where required, with your consent.

• Improve our website, products, and customer experience.

• Comply with legal, accounting, tax, and regulatory obligations.

We only process personal information where we have an appropriate legal basis under applicable data protection laws.

4. Sharing Your Information

We may share your information with trusted third-party service providers where necessary, including:

• Shopify, which provides our e-commerce platform.

• Payment processors and fraud prevention providers.

• Shipping companies and fulfilment partners.

• Website analytics and marketing providers.

• Professional advisers and public authorities where legally required.

We do not sell your personal information to third parties.

Some service providers may process information outside the European Economic Area. Where applicable, we use legally recognised safeguards for international data transfers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse website performance, and support advertising.

Strictly necessary cookies may be used where required to provide the services you request. Non-essential analytics and advertising cookies will only be activated with your consent where required by applicable law.

You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.

Disabling certain cookies may affect some website functions.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, and dispute resolution.

Retention periods vary depending on the type of information and the legal obligations that apply.

7. Your Privacy Rights

Depending on applicable law, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally applicable.

• Request restriction of processing.

• Object to certain types of processing.

• Request the transfer of your information where the legal conditions apply.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications at any time.

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with your relevant data protection supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without an appropriate legal basis or any consent required by law.

If you believe a child has provided personal information unlawfully, please contact us so that we can assess the situation and take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

12. Contact Information

For privacy-related enquiries or requests, please contact:

TRUE STRTWR STUDIOS

Email: truestrtwr.pt@gmail.com

TERMS OF SERVICE

TRUE STRTWR STUDIOS

Last updated: October 11, 2026

1. Overview

Welcome to TRUE STRTWR STUDIOS.

These Terms of Service govern your access to and use of our website, online store, and related services.

Throughout these Terms, “we”, “us”, and “our” refer to TRUE STRTWR STUDIOS. “You” and “your” refer to any person accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights applicable to you.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website for any unlawful purpose, attempt to interfere with its operation, or engage in fraudulent activity.

We reserve the right to restrict or suspend access to our website where reasonably necessary for security, legal compliance, or the prevention of misuse.

3. Products and Availability

TRUE STRTWR STUDIOS offers clothing and related fashion products.

We make reasonable efforts to display product descriptions, colours, sizes, and images accurately. However, slight variations may occur due to lighting, screen settings, materials, or manufacturing processes.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or update product information where necessary.

If we cannot fulfil an order that has already been accepted, we will inform you and provide any refund required by law.

4. Pricing and Payments

All product prices and applicable charges will be displayed during checkout.

The currency, taxes, shipping costs, and any additional charges applicable to your order will be indicated where required before you complete your purchase.

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you to resolve the issue in accordance with applicable law.

5. Orders and Order Acceptance

After placing an order, you may receive an automated confirmation email. This confirmation does not necessarily mean that the order has been finally accepted, where further verification is required.

We reserve the right to refuse or cancel orders in legitimate circumstances, including suspected fraud, payment issues, stock errors, or material pricing errors, subject to applicable law.

If payment has already been taken for an order that is cancelled, any refund legally due will be processed using an appropriate payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery estimates are provided for guidance and may be affected by courier delays, customs procedures, public holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

Any applicable shipping charges, customs duties, or import taxes will be disclosed or allocated as required by applicable law.

Nothing in this section excludes any delivery obligations or remedies that cannot legally be excluded.

7. Returns, Cancellations, and Refunds

TRUE STRTWR STUDIOS does not offer voluntary returns or exchanges for reasons such as a change of mind, incorrect size selection, personal preference, or simply no longer wanting an item, except where applicable law requires otherwise.

This policy does not remove any mandatory consumer rights, including applicable statutory withdrawal rights for online purchases, or legal remedies for faulty, damaged, misdescribed, or non-conforming products.

For further information, please consult our Return and Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to logos, graphics, photographs, product designs, text, videos, and branding, belongs to TRUE STRTWR STUDIOS or its respective rights holders, unless otherwise stated.

You may not copy, reproduce, distribute, modify, commercially exploit, or use our intellectual property without prior written permission, except where permitted by law.

Unauthorised use of our branding, designs, or content may result in appropriate legal action.

9. User Conduct

You agree not to:

• Use our website for illegal or fraudulent purposes.

• Attempt to compromise the security of our website.

• Upload malicious software or harmful code.

• Copy or exploit website content without authorisation.

• Provide false information when placing an order.

We may take reasonable action against activity that violates these Terms or applicable law.

10. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics tools, and other integrations.

We are not responsible for the independent terms or privacy practices of third-party services, although this does not limit any legal responsibility that we may have.

Your use of such services may be subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, TRUE STRTWR STUDIOS shall not be liable for indirect or unforeseeable losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights, statutory product remedies, or liability that cannot legally be excluded.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page with its updated date.

Changes will not remove rights or remedies that have already accrued to you or that cannot legally be withdrawn.

13. Governing Law

These Terms are governed by the laws applicable to the operation of TRUE STRTWR STUDIOS, subject to any mandatory consumer protection provisions that apply in the customer's country of residence.

Where required by law, consumers retain access to the courts and dispute resolution mechanisms available to them.

14. Contact Information

For questions regarding these Terms, please contact:

TRUE STRTWR STUDIOS

Email: truestrtwr.pt@gmail.com

RETURN AND REFUND POLICY

TRUE STRTWR STUDIOS

Last updated: October 11, 2026

1. Our Policy

At TRUE STRTWR STUDIOS, we encourage customers to carefully review product descriptions, sizing information, and order details before making a purchase.

All sales are final, except where a return, cancellation, replacement, or refund is required by applicable law.

We do not voluntarily accept returns or exchanges for change of mind, incorrect size selection, personal preference, or unwanted purchases outside any mandatory statutory rights.

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded.

2. Statutory Right of Withdrawal

For eligible online purchases made by consumers in the European Union, the customer generally has the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where this right applies, customers must notify us of their decision within the applicable period and return the goods in accordance with the law.

Unless we agree otherwise or applicable law requires us to cover the cost, customers are responsible for the direct cost of returning goods when exercising a statutory right of withdrawal, provided this requirement has been properly disclosed before purchase.

Returned products should be handled only as necessary to inspect their nature, characteristics, and functioning. Customers may be liable for diminished value caused by handling beyond what is necessary, where permitted by law.

Any refund due following a valid withdrawal will be processed within the legally required timeframe and in accordance with applicable refund rules.

Exceptions to the statutory right of withdrawal may apply to certain products, including goods made to the customer's specifications or clearly personalised goods. Any exception will only apply where legally valid.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or does not conform to the purchase contract, please contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or other evidence, where relevant.

• Your preferred contact details.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.

Statutory legal guarantees and other mandatory remedies remain unaffected by our general no-voluntary-returns policy.

4. Exchanges

We do not offer voluntary exchanges for different sizes, colours, or styles.

Where a replacement is legally required because a product is faulty, damaged, incorrect, or otherwise non-conforming, we will handle the matter in accordance with applicable law.

5. Refund Processing

Where a refund is legally due or otherwise expressly approved by us, it will normally be issued to the original payment method unless another method is agreed or required by law.

Processing times may depend on your payment provider or bank.

We cannot guarantee the exact time it takes for a refund to appear in your account after it has been processed.

6. Order Cancellations

Please review your order carefully before completing payment.

Requests to cancel an order after purchase are not automatically guaranteed. If an order has not yet been dispatched, contact us as soon as possible and we will assess whether cancellation is possible.

This section does not restrict any statutory cancellation or withdrawal rights that apply to your order.

7. Return Conditions

Where a return is required or permitted, we may ask you to provide your order details and follow reasonable return instructions.

Please do not send products to an address that has not been confirmed by our customer service team.

Nothing in this section imposes conditions that would unlawfully restrict a consumer's statutory rights.

8. Contact Us

For return, refund, or product-related enquiries, please contact:

TRUE STRTWR STUDIOS

Email: [YOUR CONTACT EMAIL]

Business address: [YOUR REGISTERED BUSINESS ADDRESS]

Please use the subject line “RETURN / REFUND REQUEST” and include your order number.

We will review your request and respond as soon as reasonably possible.

9. Policy Updates

TRUE STRTWR STUDIOS reserves the right to update this policy from time to time.

The version published on our website at the time of your visit will show the latest revision date. Any update will remain subject to applicable law and will not remove rights that consumers are legally entitled to exercise.